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Position 2820
Field Service/Support Technician

We are searching for a Field Service/Support Technician for our client's Service and Support department.

This opportunity offers:

--Domestic and International travel (this is minimally a 50% travel role, sometimes more)

--Opportunities to learn about and work with cool technologies being utilized in industries such as astronomy, healthcare, crime detection, semiconductors and much, much more.

--Career growth. Our client's Field Service technicians have opportunities to grow their careers with the company in multiple different directions.

Ann Arbor, MI

$50K-$70K (possibly more for an exceptional-fit candidate), plus up to $10K additional in merit pay.

  • Technical support experience including network and software installations.
  • Solid experience and understanding of communication protocols such as manufacturing networks (OPC, ModBus, etc.), Ethernet, RS232 and other serial communications.

  • Set up equipment and perform complex processes and measurements.
  • Provide technical assistance and work toward continual improvement for field service processes, procedures and equipment.
  • Respond to customer inquiries regarding operation, maintenance and troubleshooting of equipment. This may be telephone, email or personal contact with customers.
  • Assist in production, testing and calibration of equipment at the factory when required.
  • Gather and interpret data to provide accurate diagnostics

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