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Position 3637
Software Support Technician (metrology)

We are searching for a software support professional for scientific instrumentation software.

Our client is a local business but is a globally recognized leader in their industry.

LOCATION
Ann Arbor, MI area

COMPENSATION
$80K - $120K depending on how much experience you have with actual instrumentation software support.

Our client provides a comprehensive benefits package.

This role is 100% onsite.

EDUCATION
A science or technical degree in engineering, computer science, material science, physics, etc.

REQUIREMENTS FOR SOFTWARE SUPPORT PROFESSIONAL
  • Minimum 3 years of experience in a technical customer support role
  • Experience in either informal or formal training.
  • An excellent aptitude for a complex technical domain
  • Strong problem-solving skills
  • Strong customer skills
  • Maintain company's tech support system

OVERVIEW
  • Oversee all customer product support
    -Ensure that all customer support is occurring (including hardware support being done by engineers)
    -Ensure customer satisfaction at all levels of support
  • Become a subject matter expert on company's instrumentation software and be the first line of customer support for issues instrumentation software
  • Provide training on instrumentation software
  • Trouble-shoot customer issues with instrumentation software
  • Work with installers to help test and troubleshoot installations
  • Assist with software testing (a background in software testing would be beneficial but is not required)
  • Ensure that bugs and other issues are put into GitHub and are being addressed by developers

TAGS
Software Support Professional | Technical Support | Scientific Instruments | 3637

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