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Position 3708
Software Tech Support Representative (Remote)

We are seeking an experienced software Tech Support Representative.

Our client is a fast-paced, innovative technology company creating solutions that help public safety agencies around the world. Their emergency response applications help first responders save lives and manage critical incidents effectively. When you join, your work matters. It saves lives and puts you in partnership with first responders to help make the world a safer place.

The ideal candidate will be a highly motivated individual with prior experience supporting software deployments in the field. For the right individual, this role has the potential to grow into a management level position.

LOCATION
Remote with very occasional travel for full team get-togethers

COMPENSATION
$50K to $70K commensurate with experience

Our client provides an excellent benefits package and flexible working hours.

REQUIRED FOR SOFTWARE TECH SUPPORT REPRESENTATIVE
  • Prior experience in a software tech support role assisting customers on tech support calls and escalating issues to the development team as needed
  • Experience reading XML configuration data
  • Excellent communication skills
  • While this role requires no more than 40 hours per week on average, occasional after-hours work is required. Once fully trained, you will join the on-call rotation 1 week out of every 4. This means 24/7 emergency phone calls are possible (but rare).

WOULD BE BENEFICIAL
  • Experience with operating system installation, configuration, and troubleshooting
  • Experience with software testing and defect reporting
  • Experience with virtual machines
  • Microsoft SQL Server database knowledge and experience
  • Experience with ESRI and other geospatial technologies
  • Experience in Public Safety

TAGS
Software Tech Support | XML | Remote | 3708

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