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Support Services

There are many skills from--sales and marketing to quality assurance and the help desk--necessary to any development effort or team.

Support Services

Here is a sampling of projects we've successfully completed. If you need expertise with a specific, even obscure, technology, please let us know.

Installation Engineering Test Plan

Technical Environment

Various Windows operating systems and setups.

Description

Develop a test plan for the installation engineering for our client’s software product. Installation engineering spanned seven operating systems, with or without terminal server running, and remoting to all operating systems via terminal services. Numerous conditions had to be detected and handled, such as the presence or absence of the correct .NET framework and the presence or absence of a SQL Server database instance.

Upon completion of the test plan, Stout’s consultant was asked to provide the testing services, which included the testing itself, defect reporting and tracking, and follow-up testing.

Buzzwords

QA, Test Plans, Test Execution, Terminal Services, Windows

New Product Technical Documentation

Technical Environment

Microsoft Word, Adobe Acrobat, RoboHelp

Description

Our client assembled a team to develop a new product offering based on its broader decision support product platform. Stout Systems’ consultant was involved in the project from design through release. Numerous product documents were created, including a full printed user manual, a technical deployment manual, online help, a translators’ guide for localization.

Buzzwords

Technical documentation, Translation and Localization, Online Help, Manual

OpenGL Testing

Technical Environment

OpenGL, Visual Studio, C

Description

Our client embedded an OpenGL library in its application. Because the application was for use in a military environment, every line of code needed to be exercised by our client’s test bed. Our consultants were given functions within the driver utility; in response, they wrote unit tests to fully exercise each. These were then incorporated into our client’s test bed.

Buzzwords

Unit Test, OpenGL, C Programming

Oracle Database Consulting

Technical Environment

Oracle 10G

Description

Our client maintains an Oracle 10G database with historical information from all of its past consulting. Performance issues and database corruption had been arising from time to time, seriously undermining the usefulness of the data. Stout Systems’ consultant addressed the following areas:

  • Best use of stored procedures, views and other database structures to improve performance
  • Validation of disaster/recovery procedures
  • Performance issues at peak times
  • Archive logging
  • Recommendations for hardware, operating system and Oracle version upgrades

Buzzwords

Oracle 10G, Spot Consulting

Quality Assurance Consulting

Technical Environment

Web, Oracle, DB2

Description

Consultants wrote test cases from functional specifications for our client’s Web-based front-end. They then executed tests, both manual and automated.

Buzzwords

QA, Web-basted testing, Mercury QuickTest Pro, WinRunner

Sales Data Warehouse and Reporting Project Scrum Manager

Technical Environment

VB.NET, AJAX, Oracle, Scrum

Description

Developed data warehouse and reporting system following Scrum methodology. The Scrum Manager worked with the product owner to establish a prioritized backlog list, generated sprint backlogs, and ran daily stand up meetings. The Scrum Manager also developed a Microsoft Access-based tool to track sprint progress and generate burn down reports.

Buzzwords

Agile, Scrum, Backlog, Sprint, Burn Down

SQL Server Database Consulting

Technical Environment

SQL Server 2005

Description

Our client’s expertise is in civil engineering and Web development. Demand for its products and services has grown unexpectedly, resulting in explosive growth in its SQL Server 2005 database. Our consultant provided two services: first, it performed an analysis of the SQL Server database and made specific recommendations to improve performance. Second, our consultant provided SQL Server database training so that our client’s software engineers and Web developers could manage the growth of the SQL Server database and maintain optimum performance.

Buzzwords

SQL Server 2005, Spot Consulting

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